The order
A buyer in Europe sends an enquiry for a range of rings and pendants with a target price, a delivery window and a list of certification requirements. The merchandiser needs to reply the same day, prepare a quotation, and later make sure the invoice, packing list and certificates all match.
With AI, step by step
- The enquiry is summarised into a fixed format: items, quantities, metal and stone specifications, target price, delivery date and certifications.
- A reply is drafted in the buyer's language and the company's tone, with questions on anything unclear. The merchandiser checks every commercial term before sending.
- The quotation sheet is turned into a clear quotation email and a short product description for each design.
- Before shipping, AI compares the invoice, packing list and certificate details and lists every mismatch: a weight, a stone count, a missing certificate number.
- The team saves each step as a prompt in the library, so the next order starts from the same checklist.
Prices, terms and filings stay with people. What disappears is the retyping and the late-night drafting.
